Shipping policy

Shipping Policy

At GENZEN, we aim to deliver your favourite finds safely and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered across India.

1. Order Processing

Orders are processed after successful placement and confirmation. Order processing usually takes 1–2 business days, excluding Sundays and public holidays.

During sales, holidays, or periods of high demand, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to notify you.

2. Estimated Delivery Time

GENZEN aims to deliver orders within 7 business days after order confirmation for serviceable locations in India.

- Order processing: Usually 1–2 business days.
- Shipping and transit: The remaining time, depending on the delivery location and courier service.
- Remote locations: Delivery may take longer depending on courier coverage.

Delivery estimates are not guaranteed. Delays may occur due to weather conditions, courier disruptions, public holidays, operational issues, or other circumstances beyond our control.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your order.

If free shipping is offered as part of a promotion, the applicable conditions will be displayed on our website.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared when available through your order confirmation, shipping notification, email, or other available communication channel.

Tracking information may take some time to update after dispatch.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and serviceable locations. Availability will be shown at checkout.

Customers placing COD orders may be contacted to confirm their order before dispatch. Please provide an accurate phone number and delivery address to avoid delays.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping details at checkout.

If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated failed delivery attempts, the courier may return the package to the sender. Additional shipping or re-delivery arrangements, where applicable, will be communicated to the customer.

7. Delayed, Lost, or Damaged Shipments

If your order has not arrived within the estimated delivery period, or if it arrives damaged, please contact us with your order number.

We will review the shipment status and coordinate with the relevant delivery or fulfilment partner to help resolve the issue.

For damaged or incorrect products, please also refer to our Return and Refund Policy.

8. Changes to Shipping Details

If you need to correct your shipping address or contact information, contact us as soon as possible after placing your order.

Changes cannot be guaranteed once an order has been processed or dispatched.

9. Contact Us

For shipping questions, delivery updates, or order-related assistance, contact:

GENZEN
Website: https://genzen.store
Email: shopzy.com07@gmail.com

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing GENZEN.

Better Finds. Better Living.